Privacy Policy
1. Introduction
At dbsecure-utility.com (“we,” “us,” “our”), we are committed to ensuring the privacy and security of personal data entrusted to us. Your trust is important to us, and we strive to safeguard your information in accordance with all applicable data protection regulations, including the European Union General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy explains how we collect, process, store, and protect personal data when you interact with our website and services.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal information collected via our website, dbsecure-utility.com, and related services. The data controller responsible for processing your data under applicable laws is dbsecure-utility.com. For all privacy inquiries, you may contact us at [email protected]. This policy governs how we collect, use, and disclose personal information when you use our website, create an account, engage with our services, or communicate with us.
3. Categories of Data Processed
We collect and process various categories of data to deliver our services effectively and ensure site functionality:
a. Usage Data
Includes IP address, browser type and version, time zone setting, operating system, referring URLs, pages visited, and session duration. This data helps us monitor activity, ensure security, and improve website performance.
b. Account Data
Covers your full name, billing and shipping address, email, and phone number. This data is necessary to create and manage user accounts, enable transactions, and provide customer service.
c. Profile Data
Comprises user preferences, purchase history, behaviors on the site, service interests, and feedback. We use this information to tailor our services and promotional offers to your needs.
d. Communication Data
Includes the content of your inquiries, support requests, and interaction history with our customer support and team. This enables us to respond appropriately and maintain service quality.
e. Technical Data
Encompasses device identification, connection type, operating system, browser plugins, screen resolution, system configuration, and other technology on the devices used to access our services.
f. Transaction Data
Consists of data required to process payments, orders, and deliveries, including payment method, transaction ID, invoicing information, and order history. We do not store full payment card details.
g. Preference Data
Includes your preferences related to marketing communications, product categories, subscription settings, and consent to receive promotional content.
4. Legal Bases for Processing
We process personal data only where and to the extent permitted by applicable law. Legal grounds for processing may include:
– Performance of a contract: When data is required to fulfill a contract with you (e.g., to deliver products or services).
– Consent: Where you have explicitly granted consent, such as for receiving marketing emails.
– Legitimate interest: To improve our products, ensure website security, prevent fraud, or understand user behaviors that support business operations.
– Legal obligation: Where processing is required for compliance with applicable laws or regulatory obligations.
5. Your Rights
As a data subject, you are entitled to the following rights under GDPR and CCPA (where applicable):
– Right of Access: To request a copy of the personal data we hold about you.
– Right to Rectification: To correct any inaccuracies or incomplete data.
– Right to Erasure: To request deletion of your personal data under specific circumstances.
– Right to Restriction: To limit how your data is processed in certain situations.
– Right to Data Portability: To request the transfer of your personal data in a structured, machine-readable format.
– Right to Object: To object to processing where we rely on legitimate interests or consent.
– Right to Withdraw Consent: You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.
– California Rights (under CCPA): California residents may request disclosure of categories and specific pieces of personal data we have collected, request deletion, and opt-out of sale of personal information (note: we do not sell personal data).
To exercise your privacy rights, contact us at [email protected].
6. Security Measures
We apply technical and organizational security measures to protect your data:
– Encryption: We encrypt data in transit and at rest where appropriate, using industry-standard protocols.
– Access Controls: Data access is restricted to authorized personnel based on role and necessity.
– Backups: Regular system backups are maintained to ensure data continuity.
– Training: Our staff is trained on data handling best practices and confidentiality.
7. International Transfers
We may process your personal data outside the country in which you reside, including outside the European Economic Area (EEA) or United States. In such cases, we implement safeguards such as Standard Contractual Clauses, Binding Corporate Rules, or rely on equivalent adequacy mechanisms to ensure your information remains protected.
8. Data Retention
We retain personal data for no longer than is necessary for the purposes outlined in this policy:
– Usage Data: up to 12 months
– Account Data: retained for the duration of the account and 6 years thereafter, to comply with record-keeping obligations
– Profile Data: retained for the duration of your account
– Communication Data: retained for 2 years
– Technical Data: up to 12 months
– Transaction Data: retained for 6 years for tax and audit purposes
– Preference Data: maintained until consent is withdrawn or account is deleted
When data is no longer needed, it is securely deleted or anonymized.
9. Cookie Policy
Our website uses cookies and similar tracking technologies to enhance user experience and collect information about site usage:
– Essential Cookies: Necessary for the site to function, such as login authentication and session management.
– Functional Cookies: Enable enhanced features like remembering login credentials or language preferences.
– Analytics Cookies: Collect information on how visitors use our site to help us optimize performance (e.g., Google Analytics).
– Performance Cookies: Monitor website responsiveness, error logs, and load times.
10. Cookie Management and Compliance
By accessing dbsecure-utility.com, you are presented with an opt-in cookie banner enabling privacy-conscious control over your cookie preferences in compliance with GDPR and CCPA. You may choose to allow or reject non-essential cookies. You can also configure your browser settings to block or delete cookies. Note that disabling some cookies may affect site functionality.
11. Children’s Privacy
Our services are not directed at individuals under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that information has been collected from a child without verified parental consent, we will take prompt steps to delete such information.
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory obligations. Material changes will be communicated through appropriate channels, such as notices on our website. We encourage you to review this policy periodically to stay informed of how we protect your privacy.
13. Contact Us
If you have questions, concerns, or requests regarding your personal data or this Privacy Policy, please contact us at:
Email: [email protected]
We are committed to upholding the highest standards of data protection and transparency. If you believe your data rights have been violated, you have the right to lodge a complaint with the relevant supervisory authority.
We take your privacy seriously. For any privacy-related inquiries, you may reach us at [email protected].